Bad Leaders

bigstock--174355768No one intends to be a bad leader. And yet, it seems there is no shortage of individuals in positions of leadership who fall short of what we would call a “good leadership.” There are plenty of resources out there that outline the traits of a good leader, but far less focus on what happens to result in someone being considered a bad leader. Knowing what to avoid, however can be as instructive to a leader as knowing what to strive for.

Fundamentally, there are two kinds of bad leaders — those who are ineffective, and those who are unethical. Ineffective leaders may have noble ends in mind, but they fall short on the means they use to get there. Unethical leaders may be very effective (in that they accomplish their intended goal) but the ends they are working toward, or the means they use to get there, may be illegal or immoral.

Let’s start with the ineffective leader, because they are far more common. These individuals are working toward a noble cause, they just are not able to achieve the results needed to get there. Why? I’m sure we could fill pages with the ways that leaders are ineffective, but let’s start with the big “Cs.”

  • Communication. This is probably the number one reason why leaders don’t succeed. They fail to clearly communicate their vision. That doesn’t mean they don’t talk a lot, it just means they aren’t conveying a clear, concise, consistent message.
  • Culture. Ineffective leaders often don’t focus enough on “the way we do things around here.” Expectations, accountability and transparency can slip off course pretty easily if not tended to. If the leader doesn’t really listen, treat people with respect or live out the organizational values, the culture will follow suit.
  • Courage. It is hard to make the decisions that lead to success. There is risk, and pushback, and uncertainty, and sometimes it feels safer for a leader to stay in a comfort zone and not rock the boat quite so much. Such a leader might not accomplish the ultimate goal, but they’re still plugging away, right?!!

While many of us think we would never fall into the unethical category, it can be a bit of a slippery slope. To what degree to the ends justify the means? There are also several “C’s” on the path toward unethical behavior, and each step in this direction makes the next one easier to take.

  • Conceit. When leaders start to believe that they know better than anyone else, that they are smarter, and above the rules that apply to everyone else, they are starting down a dangerous path.
  • Callus. Unethical leaders have little concern for the impact of their actions on others. They see “collateral damage” as the cost of success, because their goal is more important than the impact they may be having on others.
  • Corrupt. By the time an unethical leader reaches this point, the other two C’s have often convinced them that there is a justifiable reason for their inappropriate, immoral or illegal activities. Few leaders start here, but sadly some end up here.

When you “C” it this way, perhaps the lines between good leaders and bad don’t seem quite so clear cut. Bad leaders provide a cautionary tale for those of us striving to be good leaders. We just have to be willing to “C” the difference.

A Roadmap for How . . .

Vintage compass

 

Today as I was going through a file related to our organizational strategy, I ran across a document from more than seven years ago related to my expectations for senior staff. I think this document is as relevant today as it was when it was written because it focuses more on the “how” than the “what.” Unfortunately, in our fast-paced world, the “what” changes not only from day to day, but often from hour to hour. For that very reason, the clearer you can be on your “how”, the more your staff will have a roadmap to guide their actions and allow them to respond to situations quickly and with confidence. I share these expectations not because I think they will be a fit for every individual or organization — they won’t be — but to challenge you to consider what you would include in a “roadmap for how” for your organization. In my experience, you can get to your destination much faster when you have a map.

 

DDR Expectations of Senior Leadership Staff

The quick and dirty . . .

  • Treat others as you would like to be treated
  • Always take the high road
  • No surprises
  • We have to be the grown-ups

Probably more what you had in mind . . .

  • I expect they are fully committed to the mission and vision of the organization and that they exemplify agency values in their interactions with individuals, both internal and external to the organization.
  • I expect they have the baseline knowledge necessary to fully carry out their job, or have developed a plan for acquiring baseline knowledge.
  • I expect the driving factor in decision-making is what is in the best interest of the agency as a whole, not personal or departmental priorities.
  • I expect the work within their area is consistent with, and supports the fulfillment of, Chaddock’s strategic and operational plans.
  • I expect when they come to me with a challenge, they will also come with potential solutions for consideration. My job is to offer guidance and feedback, not “solve their problems”.
  • I expect them to balance short-term urgency with long-term importance.
  • I expect them to be accountable to their team, including me, in carrying out their job responsibilities, and recognize that the decisions of one team member impacts the rest of the team.
  • I expect communication among the team, and with me, to be proactive rather than reactive, identifying upcoming decisions/activities before they occur rather than reporting afterwards.
  • I expect them to make the hard decisions in a thoughtful, caring and timely manner. I also expect them to understand that I’ll do the same, and although they may not always agree with my decisions I expect them to support them.
  • I expect them to look out for their team members, and raise concerns or observations in a supportive manner when appropriate. I also expect that they are receptive to the feedback from their team.
  • I expect them to model transparency in their actions, and foster two-way communications throughout the organization. Hierarchy is not a hideout.