It seems that listening is becoming a bit of a lost art, to everyone’s detriment. Without the ability to listen, we doom ourselves to never moving beyond the limits of our current thinking — and such thinking is limiting, regardless of how we might like to convince ourselves otherwise.
Listening is different than hearing. According to Merriam Webster, hearing is “the process, function, or power of perceiving sound.” This definition made me think of Charlie Brown’s teacher . . . waa wa waa wa wa. Yes, in today’s 24/7 environment, there is more sound out there to perceive than ever before. But are we listening, or do we simply see people’s mouths moving and filter what they are saying as good or bad . . . as supporting our position or challenging it?
Webster defines listening as “to pay attention to sound, to hear something with thoughtful attention, give consideration.” Giving consideration is a very different thing from perceiving sound. Which do you do most often?
Giving consideration isn’t about being “wishy washy,” or politically correct, or not having a strength of your convictions. To the contrary, the willingness to listen — really listen — requires a great deal of confidence. Are you confident enough to give thoughtful attention to a different perspective, and perhaps adjust your thinking a bit as a result? Are you confident enough to strive for the “best” in a situation rather than being “right”? (Best is about others, right is about you). Best comes from considering multiple perspectives . . . from listening . . . before you make a decision.
Leaders who don’t listen — who filter out input from anyone who doesn’t see the world as they do — often end up on an island of their own making, cut off from a large expanse of perspectives, insight, and potential. Islands can be cozy places, but they limit how far you can go. As a leader, if you find yourself on such an island (which happens more easily than you might think), what can you do? Listen.
Listening builds bridges. If all you are hearing is people who agree with you, then you need to ask for diverse perspectives. Seek to understand. Listening is not about waiting your turn to tell someone why he or she is wrong. It is about giving consideration, walking a mile in their shoes. Ultimately, you may not agree with the person or perspective, but by listening you start to build a bridge off that island. You expand your possibilities for future success. You lead.
Maybe it’s time to listen up.